This Privacy Notice explains how we collect, use and protect any information about you. It also tells you how to get in touch if you have any questions about it, which we will be more than happy to answer. If you're interested in what we do with cookies and similar technologies, please check out our Cookie Statement.
We may change this Notice from time to time; so please check back here for any updates.
We offer a range of services related to online ground transportation, including products and services through our own websites, mobile apps, emails and text messages ('platforms'). We also do this through our business partners' websites, social media and other platforms. This Notice applies to all the personal data we collect while we're doing this, or when you contact us by email, live chat, phone or post.
Our business partners should also visit our Privacy and Cookie Statement for Business Partners to understand how personal data is processed as part of our business relationship.
We can't help you make a booking or request a quote without certain information. When you do either of those things, we ask you for the information we need so we can give you what you want. This is pretty standard stuff and may include your name, age, date and place of birth and contact details (email, address and phone number). It can also include information about your loyalty programme number and payment information.
In addition, we collect information from your computer when you use one of our platforms, even if you don't make a booking. This may include your IP address, which browser you use, and your language settings. There are also situations where we receive information about you from third parties, or automatically collect other information. This is a basic overview of the information we collect. Would you like to know more?
We store and use the information that you give us. When you make a booking, we need at least your name, email address, phone number, pick up and drop off address and payment information. We might also ask for your home address, flight number and date of birth, and the names of any additional passengers.
If you get in touch with us (by phone, by email or through social media, for example) we will collect information from you there too.
After your booking, we may ask you to provide a review to help us improve our services, and to help ensure future customers get exactly what they're looking for.
There are also other ways you might give us information. For example, if you're browsing with your mobile device, you can share your current location with us, so we can provide you with the best possible service. To make things easier, you can also open a user account, which lets you review and manage your bookings, as well as saving your personal settings. It also makes it easier to make future bookings.
You might add someone as an additional passenger, or you might make a booking on behalf of someone else, for example, a friend, family member or colleague. If you do, please make sure that the person knows you're giving us their details, and has accepted the way we handle their personal data (as described in this Notice). This is your responsibility.
When you make a booking, we record what platform you made it on, and how you got to our platform (if you came through from another site, for example).
Even if you don't end up making a booking, we may automatically collect some information when you visit our platforms. This may include your IP address, which pages you've visited, which browser you're using, and information about clicks. It might also include information about your computer's operating system, its application version, language settings, device-specific setting and characteristics, and data that identifies your device.
If you're using a mobile device, we might also collect location details. And we might analyse and process basic data related to the apps installed on it (e.g. name, description and category).
We may also get information about you from social media platforms, our business partners, subsidiaries of the Booking.com Transport Ltd corporate family, affiliates of the Booking Holdings Inc corporate group (see here for more information) and other third parties. For example:
We may combine any of this information with the information you give us directly.
Please see 'Why do we collect and use your personal data?' for details.
We ask for your personal data so we can book your ground transportation (and anything else you need for your booking), and make sure you get the best possible service. We also use it to contact you, and to tell you about our latest deals and special offers. These are the main reasons we collect your personal data, but there are other reasons too. Would you like to know more?
We may use your personal data in the following ways:
There are a number of different business partners integrated in the services we provide, and in certain situations we may share your personal data with them. In most cases, we’re simply passing on your booking details to the business partners that are helping us deliver the service you’re requesting. We will also share your data with other third parties, which may include payment service providers, advertising partners, subsidiaries of the Booking.com Transport Ltd corporate family and affiliates of the Booking Holdings Inc corporate group, and – in some cases – the authorities. These are the main reasons we would share your personal data. Would you like to know more?
Booking.com Transport Ltd is part of the Booking Holdings Inc. corporate group. See https://www.bookingholdings.com/ for more information.
We may receive personal data about you from other companies of the Booking.com Holdings Inc. corporate group or share your personal data with them for the following purposes:
For purposes 1 to 5, we rely on our legitimate interest to share and receive personal data. For example, we work closely with Booking.com to offer accommodation and attractions services to our customers, and all companies within the Booking Holdings Inc. group of companies may need to exchange customer personal data to ensure it protects all users from fraudulent activities on its platforms.
For purpose 6, we rely where applicable on compliance with legal obligations (such as lawful law enforcement requests).
We offer free apps for a range of mobile devices, as well as versions of our regular website that have been optimised for mobile and tablet browsing. They collect and process your personal data in much the same way as our other platforms do, and they also allow you to find local ground transportation based on your current location. Would you like to know more?
If you agree to it, we can send 'push' notifications straight to your mobile device, so you don't miss important information about your booking. And, if you let us access your device's location or contact details, we can provide extra services if you request them. Your mobile device will have instructions on allowing push notifications and giving us access to this kind of data.
To make sure you find deals that are more likely to interest you in our newsletter, we look at the searches you make and the services you book on multiple devices once you've signed in to your user account. If you don't want us to do this, just sign out before you browse, or unsubscribe from our newsletter.
Cross-device tracking can also mean that when you're using one device, you may see personalised advertisements from lots of different companies, based on your activities on linked devices. The NAI (Network Advertising Initiative) should stop this happening if you opt out of the NAI behavioural advertising program (our Cookie Statement gives you the link you need, under "It's your choice: Opting in and opting out"). Please note: simply signing out of your user account won't stop this happening.
Our business systems and procedures ensure we take all reasonable steps to protect your personal data and safeguard it against any misuse or unauthorised access, in accordance with UK and European data protection laws. We also have specific security procedures and restrictions (both technical and physical) that limit access to, and use of, any personal data that we hold. Only authorised personnel can access personal data – and they're only allowed to do it for specific, authorised reasons.
We don't direct our services to children under the age of 16. For children younger than 16 years old, the use of any of our services is only allowed if accompanied by a parent or a guardian. We may receive information about children in certain situations, for example as part of a booking or in relation to a customer service dispute. If that happens, we will only collect and use that information with the consent of the child's parent or guardian. We reserve the right to delete any information we may receive from a child under this age or without the valid consent of a parent or guardian.
You have the right, subject to some legal exceptions, to access, correct or delete any personal data we keep about you, and to object to your personal data being processed. You can use our Data Subject Access Portal to enforce any of these rights. If you do, we will ask for further information to confirm your identity, to keep your information safe and we will handle your request in accordance with applicable UK data protection law. You can update or delete your user account at any time by signing in on our site.
When you make a booking or request a quote, we ask whether you'd like to opt in to receive marketing emails. You can opt out at any time by clicking "unsubscribe" in any of these marketing emails, or by updating your email preferences in your user account.
Booking.com Transport Ltd controls the processing of personal data on its platforms. Booking.com Transport Ltd is a private limited liability company, incorporated under the laws of the United Kingdom, and has its offices at 35 Fountain Street, Manchester, M2 2AN. If you have any questions, concerns or comments about our practices, or this Privacy Notice, please email firstname.lastname@example.org, stating "Privacy" in the subject line, and we'll get right back to you. When it comes to privacy, we're always happy to talk.
This section supplements our Privacy Notice and only applies as of 1st January 2020 and if you reside in the state of California. It describes how we use and process your personal information (the term used under the law) and explains your particular rights under California law.
We set out below the personal information we collect about you, including by identifying specific categories of information:
A. Identifiers (e.g. your name, account number, email address, IP address) B. Financial, medical, or health insurance information (e.g. your bank account number, payment card number, medical information if provided by you or on your behalf) C. Characteristics of protected classifications under California or federal law (e.g. your gender, religion, sexual orientation) D. Commercial information (e.g. your purchase information) E. Internet or other electronic network activity information (e.g. information about your website or app usage) F. Geolocation data (e.g. your physical location) G. Visual information (e.g. any photographs you may send to us) H. Inferences (e.g. analytics and preferences) I. Professional or employment-related information (e.g. employer and business travel details).
If you would like more information about the categories of sources from which we obtain personal information, the specific types of personal information we collect, or the purposes for which we collect them, please read the sections “Personal data you give us”, “Personal data we collect automatically” “Personal data we get from other companies" and "Why do we collect and use your personal data? " of our Privacy Notice. To learn more about the receipt of personal information from and the sharing of personal information with business partners, please read the sections “Personal data you give us”, “Personal data we collect automatically” “Personal data we get from other companies" and “What third parties do we share your personal data with – and why?”
We may share certain parts of your personal information with third parties, which under Californian law can be treated as a "sale" of information. This may include information relating to Identifiers, Commercial information, Internet activity, Geolocation data and Inferences, as described above. We may also share your personal information listed above under A-I for “business purposes,” such as to service providers who assist us with securing our services, for payment purposes, customer support services, delivering marketing messages or advertisements. For more detail, you can check out the “Personal data you give us”, “Personal data we collect automatically” “Personal data we get from other companies" and "What third parties do we share your personal data with – and why?" sections of our Privacy Notice.
Californian law provides you with certain rights, including the right to access specific pieces of personal information, learn about how we process personal information, request deletion of personal information, opt out of “sales" and not to be denied goods or services for exercising these rights.
You may exercise your right to opt out of “sales” by visiting our Data Subject Request Portal and following the instructions.
If you are an authorised agent wishing to exercise rights on behalf of a California consumer, please contact us at email@example.com along with a copy of the consumer’s written authorisation designating you as their agent. We may need to verify your identity before completing your rights request.